> For the complete documentation index, see [llms.txt](https://adatrack.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://adatrack.gitbook.io/docs/help-center/support.md).

# Support

At AdaTrack, we are committed to providing the help you need to succeed with your IoT projects.

### Community Support (Free)

Our community is the best place to get quick help and share ideas with other AdaTrack users.

* **Discord:** Join our [Discord server](https://discord.gg/sdZjavNUtS) to chat with the team and other developers.
* **GitHub Issues:** Report bugs and request new features on our [GitHub repository](https://github.com/AdaTrack/adatrack/issues).

### Technical Documentation

Before reaching out, please check our comprehensive documentation and help guides:

* [**FAQ**](/docs/help-center/faq.md)**:** Answers to common questions.
* [**Troubleshooting**](/docs/help-center/troubleshooting.md)**:** Common issues and resolutions.
* [**Getting Started**](https://github.com/AdaTrack/adatrack_platform/tree/main/docs/gitbook/documentation/getting-started/introduction.md)**:** Everything you need to know to launch your first device.

### Enterprise & Custom Support

For users requiring priority support, custom integrations, or SLAs, we offer specialized plans:

* **Email Support:** <support@adatrack.io>
* **Consulting Services:** Need help building a custom decoder or specialized analytics? Our engineers are available for consulting.
* **On-premise Setup:** We can assist with large-scale on-premise deployments and system tuning.

***

**Please provide the following information when reaching out for support:**

* Your Account ID or Username.
* Relevant Device ID(s) and Device Profile(s).
* A detailed description of the issue or question.
* Steps to reproduce (if it's a bug).
* Any relevant log output from the backend or device.