> For the complete documentation index, see [llms.txt](https://adatrack.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://adatrack.gitbook.io/docs/help-center/readme.md).

# Help & Support

Welcome to the AdaTrack help center. Here you can find answers to frequently asked questions, troubleshooting guides, and information on how to get support.

* [FAQ](/docs/help-center/faq.md)
* [Troubleshooting](/docs/help-center/troubleshooting.md)
* [Support](/docs/help-center/support.md)

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### Quick Troubleshooting

If you are experiencing issues with data not appearing on your dashboard, please check the following:

1. **Device Connectivity:** Ensure your device is powered on and has a valid network connection.
2. **UDP Ingestion:** Verify that your device is sending packets to the correct IP and Port.
3. **HMAC Keys:** Double-check that the security keys on your device match those registered in the AdaTrack dashboard.
4. **Decoders:** Check the decoder logs for any JavaScript execution errors.